Difficult people are a part of life and everyone has to deal with them. Fortunately, a lot of the same techniques that help diffuse tension in a marriage and keep things running smoothly can also be used to deal with difficult people on a day-to-day basis, whether they are coworkers, friends, family, or even strangers. The first tip is to remember that the other person’s problem is not about you. While it’s true that we all make mistakes, we all also control our own emotions. So while you may have caused the event or situation that they are upset about, the way they are behaving is their problem and not yours.
Read the full article here: Tips for Dealing with Difficult People